Unlocking Hobby Lobby's Creative World: Customer Services and Hassle-Free Returns Explained

Updated: September 25, 2023
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Unlocking Hobby Lobby's Creative World: Customer Services and Hassle-Free Returns Explained


Hobby Lobby is a popular retail chain specializing in arts and crafts, Holiday decor, and items. With over 900 stores throughout the United States, Hobby Lobby is a destination for many customers looking to find the perfect craft project or home decor item. 


As with any retail store, there may be times when a customer wants to return an item they have purchased. In this article, we'll look closer at Hobby Lobby's return policy, including what items are eligible for a return, how to process a return, and any crucial exclusions or restrictions to be aware of.


What items are eligible for return at Hobby Lobby? According to the company's official return policy, you can return most items within 90 days of purchase for a refund or exchange. Clearance items and seasonal products are not eligible for return. These items will be marked non-returnable in the store or online.

Customers must provide proof of purchase to process a return at Hobby Lobby. It can be in the form of a receipt, packing slip, or order confirmation email. If the item was a gift, the customer might need to provide the name of the person who purchased the item and the date of purchase. 


Customers who do not have a receipt may still be able to receive a store credit or exchange, but the amount may be based on the lowest sale price of the item in the past 90 days.


Related: In The Know — Hobby Lobby Weekly Ad


Customer Services And Instore Returns

To make a return at Hobby Lobby, customers have two options: bring the item back to a store location or contact the company's customer service department. If returning the item in-store, customers should get the item, proof of purchase, and any packaging or accessories that came with the thing. 


A store associate will then process the return and provide the customer with a refund or exchange. If contacting customer service, the process is similar. Customers must provide their order number, the item they are returning, and the reason for the return. Customer service will then provide instructions on returning the item by mail.


Related: Hobby Lobby Black Friday 2022: Things You Need To Know



Conditions For Return Items

There are a few other essential things to keep in mind when making a return at Hobby Lobby. First, items must be in their original condition and packaging to be eligible for a return. It means that the article should not have been used or damaged in any way, and the packaging should be intact and undamaged. 


Additionally, some items may be subject to a restocking fee, meaning a portion of the purchase price will be deducted from the refund. Restocking fees are typically only applied to large or special order items, such as furniture or custom framing.


Similar: Get Hobby Lobby Coupon Barcode.


Hobby Lobby Return Policy Without A Receipt

Hobby Lobby's return policy states that returns with a receipt will be refunded in the original form of payment. If you do not have a receipt, Hobby Lobby's return without a receipt will give you store credit for the current sale price. 


All returns must be made within 90 days of purchase. If you are returning a product purchased with a check, the return will be made in the form of a store credit.

It's always a good idea to keep receipts for your purchases, as they can be helpful if you need to return an item. If you have lost your receipt, there are a few things you can try:

  1. Check your email or online account to see if you have an electronic copy of the receipt.

  2. Contact the store where you purchased that item to check if they have a transaction record.

  3. If the item was a gift, ask the person who gave it to you if they have the receipt.

Remember that the hobby lobby return policy is subject to change, so it's always a good idea to check with the store for the most up-to-date information. Because hobby lobby's return policy of no receipt is a bit tacky

Related: Christmas Trees & Holiday Decor Sales at Hobby Lobby



Hobby Lobby Return Policy With Receipt

Hobby Lobby has a return policy that allows customers to return most items within 90 days of purchase for a full refund, as long as they are in their original condition and packaging. To return an item with a receipt, bring the item, the receipt, and any original packaging to the store where the item was purchased. 


You can expect a full refund for the purchase price of the item. If you don't have the original packaging or the item is not in its original condition, you can still get store credit for its current selling price. 


If you don't have a receipt, you may get store credit for the item's current selling price, but it's best to try to return the item with a receipt whenever possible to increase the chances of getting a full refund.